Monthly Giving & Major Gifts Associate
About Amnesty International
Amnesty International is a worldwide movement of 7 million ordinary people in more than 150 countries who come together to achieve extraordinary results in defending and promoting human rights. We get discriminatory laws changed and prisoners of conscience released. We’ve helped stop torture, commute death sentences and worked to end violence against women. We stand alongside Indigenous Peoples demanding that their rights be respected.
Amnesty International Canada is committed to employment equity, actively seeks diversity in the workplace, and welcomes and encourages applications from members of equity-seeking groups including women, transgender, non-binary, and LGBTI individuals; First Nations, Metis, and Inuit individuals, persons with disabilities, and members of racialized and marginalized groups.
About This Position
The Monthly Giving & Major Gifts Associate has responsibility for key areas within the Monthly Giving program (75%), all with the expected outcome of increasing our income from monthly donors through improved retention, recovery and stewardship work. In particular, the Associate will coordinate Amnesty’s work to recover lost donations and donors through processing issues, manage the vendor responsible for this work, track and report on the success of various initiatives, coordinate the offline welcome journey (with welcome kits and welcome calls), and assist in the coordination of stewardship and recruitment of high value monthly donors and participate in the stewardship of other specific monthly donor segments.
The Associate has responsibility for key areas within the Major Gifts team (25%), coordinating donor appreciation and stewardship events, preparing specific stewardship reports, and assisting with communications to major donors.
Throughout their work, all Amnesty International Canada employees must demonstrate commitment to gender equity, integrate the perspectives of youth, and address the broader goals of diversity, equity, inclusion and anti-oppression.
Monthly Giving Recovery Program (40%) - The Associate is responsible for coordinating the recovery program for Monthly Giving which involves both internal and external aspects. Ongoing tracking and monitoring all aspects of the program is required to ensure donors are not lost unintentionally, reducing our income. These activities include:
- Tracking and monitoring results of external telemarketing agency, and internal auto-updated and credit card processing and taking corrective action as necessary.
- Liaising with outside vendor and administrative staff including briefings and meetings, day-to-day troubleshooting, approving scripts, ensuring data transfer and ensuring invoices are received and accurate
- Coordinating and sending recovery letters or postcards requiring data pulls, mail merges, volunteer coordination and updating coupon content as required
- Recovery work of high value monthly donors including email, phone, letter communications with segments of high value donors ($75+/month)
Grow the Major Monthly Donor Program (10%)
Communicate with monthly donors via telephone, mail and email (15%)
Major Gifts (25%)
- Event Planning (15% overall but concentrated during event months) - coordinating and implementing a strategy for donor cultivation and stewardship through annual and semi-annual events and receptions nationally, organizing the events, inviting donors and guests, leading the post-event evaluation process to benchmark KPE’s and donor response.
- Stewardship (10%) – Coordinating mailings to significant donors, creating mid-year impact reports and personalized stewardship reports for gifts made by individual donors.
Monthly Giving other projects (10%) – participating in other projects that arise, such as the Member Get Member tests and work such as mapping out our processes and systems, or assisting the Acquisition Coordinator with monitoring data integrity, and special projects as needed.
Full details are available in the job description.
This position is unionized under Unifor Local 567.
- University education
- Minimum of three years of fundraising experience, preferably in monthly giving, as well as personal solicitation of gifts
- Excellent communications skills, verbal and written, including in digital environments.
- General understanding of Amnesty’s work and mandate
- Demonstrated proficiency with databases, e.g. iMIS, and data management, with good attention to detail and experience with CRM or other database software, especially with building and running reports, and data analysis
- Proficiency with current online social media tools for communicating, including email broadcasting, Informz and Engaging Networks
- Fluency in Microsoft Office, Outlook, Excel and Internet search
- Demonstrated ability to work well independently as well as in a team
- Demonstrated ability to work in a fast-paced environment, juggling several projects simultaneously
- Use of personal cell phone/device will be necessary for which a cell phone/data plan subsidy is provided
- Possess a valid driver’s license, access to a vehicle, and ability to drive to donor meetings/events as required
- Able to contribute to the diversity of Amnesty’s workforce and its inclusive and anti- oppression practices
Hours: Full-time (37.5 hours/week)
Start date: June 15, 2020
Duration: Permanent (pending 6-month probation)
Starting salary: $55,246 - $57,217 per annum (commensurate with qualifications)
Deadline: Applications accepted until noon (eastern time), June 4, 2020
Please submit your résumé and a covering letter outlining: 1) why you are interested in joining Amnesty International Canada; 2) your qualifications for the position; and, 3) how you would contribute to the diversity of our workforce and the diversity of perspectives to further our human rights work, and three references including two from supervisors. Applications must be submitted electronically via Charity Village.
Although we appreciate the interest of all candidates, only candidates invited for interviews will be contacted. These candidates may be asked to provide samples of their work.
Accommodations are available for applicants with disabilities upon request.